F.A.Q.s

Shopping Information

Are the products displayed on your website available for sale?

All the products displayed on our website, are available for sale, except if specifically stated “Out of Stock”. In the event of an order having been placed simultaneously to yours, you will be notified and our team will void your payment or will be refunded to your original payment method.  

How long before my parcel will be delivered?

We ship to our customers worldwide within 48 hours after payment confirmation, and we work with SF Express as our main courier. The delivery time, for our products depends on geographical location, however we should give you an estimate delivery time.
Delivery fees are given after confirming your e-basket.

How can I contact Medallion, shall I need assistance?

In case you have any queries, or need any further assistance please feel free to reach us by sending an email to info@medallionshoes.com, we are open from 10 AM to 10 PM, Beijing local time. We will respond within 24 hours during working days.

How can I track my parcel?

After having receive the payment confirmation, we will proceed to your order’s shipment. You will be notified by email as soon as your shipment has left our warehouse. A tracking number will be given and you will be able to track your parcel on the carrier’s website （http://intl.sf-express.com/，in Chinese only currently, or you could send an email to info@medallionshoes.com to seek for assistance）.

International Returns & Exchange Policy

I. Scope

  • All Sales Final: All products sold are strictly non‑returnable and non‑exchangeable under any circumstances, except in the case of a confirmed manufacturing defect.

  • This policy applies to all products sold on the Medallion Shoes official website (including both RTW and MTO items).

II. Return & Exchange Principles

  1. Non‑Quality Reasons

    • Reasons such as dislike of style, incorrect size, coordination issues, etc., are not eligible for return or exchange.

    • Before placing your order, you must confirm all details with customer service—style, size, material, accessories, and any other requirements.

  2. Quality Issues

    • If, within 7 days of delivery, you discover a non‑user‑caused defect (e.g. sole delamination, major stitching failure, color variance beyond normal tolerance), contact customer service within 48 hours of discovery and provide clear photos or video.

    • Once verified, we will replace the item with the same model and size at no charge, or arrange for professional repair.

III. Refund Instructions

  • Applicability: These Refund Instructions apply to all RTW and MTO products.

  • All Sales Final: Once payment is processed, all sales are final and no refunds will be issued.

  • Manufacturing Defects Only: If a confirmed manufacturing defect is reported within the 7‑day inspection window, we will replace the item or arrange a professional repair at no extra charge, in accordance with our Quality Issues policy.

IV. Pre‑Order Communication Guide
Please confirm all details in advance via:

Sizing

What size would best fit me?

We highly recommend to our dear customers to only order products from brands they are already familiar with, and that they already tried or own model(s) from the brand they would like to acquire a pair from.

Please let us remind that the exact shoe size from the brand you would like to purchase is needed, as is the width and the last that fit you the best.

Besides, please note that depending the style (Oxford, Derby, Monk, Boots, Loafer), fit may feel slightly different, even if the model is from the same brand and has been manufacture on the same shoe last, shoe size and width.

Monks, derby, and models with open laces (quarters sewn on top of the vamp) will feel roomier specially on the instep compared to snugger models with close laces such as Oxford, or not adjustable at the instep such as loafers and Chelsea boots.

Moreover, please be informed that since the production of our footwear requires an important number of handmade operations during the process of manufacturing, no two models are exactly alike and slight variations may occur.